Execute Below query to identify the errors why the workflow is struck
SELECT
workflowitemeo.item_type,
workflowitemeo.item_key,
workflowitemeo.begin_date,
workflowitemeo.end_date,
workflowitemtypeeo.display_name,
ias.error_name error_name,
ias.error_message error_message,
ias.error_stack error_stack
FROM
wf_items workflowitemeo,
wf_item_types_vl workflowitemtypeeo,
wf_activities_vl activityeo,
wf_item_activity_statuses ias
WHERE
ias.activity_status = 'ERROR'
AND ias.item_type = workflowitemeo.item_type
and workflowitemeo.item_type ='OEOL'
AND ias.item_key = workflowitemeo.item_key
AND workflowitemeo.item_type = workflowitemtypeeo.name
AND activityeo.item_type = workflowitemeo.item_type
AND activityeo.name = workflowitemeo.root_activity
AND activityeo.version = workflowitemeo.root_activity_version
-- AND workflowitemeo.begin_date > SYSDATE - 1
AND workflowitemeo.item_type <> 'WFERROR'
-- and workflowitemeo.item_key='485787'
order by begin_date desc